1. Introduction

At Accessible Spirit Care, we are committed to protecting the privacy and confidentiality of our participants, employees, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, you agree to the collection and use of your information as described in this policy.

2. What Information We Collect

We collect personal information necessary to provide our services effectively. This may include:

• Personal Details – Name, date of birth, contact information, address, emergency contacts.
• Health Information – Medical history, disabilities, support requirements, care plans (with consent).
• NDIS Details – NDIS number, plan details, funding information.
• Payment Information – Bank details, invoices, payment history (if applicable).
• Employment Information – If you are an employee or job applicant, we may collect your qualifications, work history, and references.

We only collect sensitive information with your consent, except where required by law.

3. How We Collect Your Information

We may collect personal information:

• Directly from you – Through forms, phone calls, emails, and face-to-face meetings.
• From third parties – Such as family members, guardians, health professionals, or NDIS representatives (with consent).
• Through our website – When you submit inquiries, fill out contact forms, or interact with us online.

4. How We Use Your Information

We use your personal information to:
✅ Provide high-quality NDIS support services tailored to your needs.
✅ Communicate with you regarding appointments, services, and updates.
✅ Manage billing, invoicing, and funding claims.
✅ Ensure compliance with legal, regulatory, and NDIS requirements.
✅ Improve our services and enhance user experience.

We do not sell or rent personal information to third parties.

5. Disclosure of Personal Information

We may disclose your information:

• To NDIS agencies, support coordinators, or health professionals involved in your care.
• To government or legal authorities, when required by law.
• To trusted third-party service providers who assist us in delivering care, ensuring they uphold strict confidentiality.

If we need to share your information for any other reason, we will seek your explicit consent.

6. How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure electronic storage and password-protected systems.
• Restricted access to personal information based on role necessity.
• Confidentiality agreements with all staff and service providers.

7. Accessing & Updating Your Information

You have the right to access, update, or correct your personal information at any time. If you believe the information we hold is incorrect or needs updating, please contact us, and we will take reasonable steps to correct it.

8. Your Privacy Rights & Choices

You may:

• Request access to your personal information.
• Withdraw consent for certain uses of your data.
• Lodge a complaint if you believe your privacy has been breached.

To exercise these rights, contact us at [email protected] or 0412 279 304.

9. Privacy Complaints & Concerns

If you have any privacy concerns or wish to make a complaint about how we handle your information, please contact our Privacy Officer at:

📍 Address: 16 McKay Street, Bentley WA 6102
📧 Email: [email protected]
📞 Phone: 0412 279 304

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Updates to Our Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Any changes will be published on our website, and we encourage you to review it periodically.